Other people, like banks, will get paid first so you might not get any money back. When you register a claim as a creditor, you’re added to a list of all the people the company owes money to. You should always register a claim as a creditor on the GOV.UK website. Fill out the form with details of what you’re owed and send it to the administrator dealing with the trader’s debts. This will depend on whether you paid for the item or work: If you haven't got the item or service you paid for, you can try to get your money back. You should check the shop’s policy on returns - if you can’t get in touch with the shop, check with the company that’s dealing with settling the trader’s debts. If you bought an item in the shop before it closed, you don’t have an automatic right to get your money back if there’s nothing wrong with it. Dealing with a company that's gone out of business You’ll need this information if you need to make a claim. The names of those administrators will usually be on the website of the company that’s gone bust. Get details of the administrator or receiver - the person who is dealing with settling the trader’s debts. If you can’t find details of the company you booked with, you can contact the Citizens Advice consumer helpline. If your holiday booking is protected by ATOL, you should also check the list of ATOL protected travel companies that have gone out of business on the CAA website. You can look for details of travel companies that have gone out of business on ABTA’s website. It can take a few weeks for information to appear on these websites. the Insolvency Register if they’re an individual (a sole trader) or a partnership - search both the name of the person and their trading name.the Companies House website if they’re a limited company (with the letters ‘Ltd’ or ‘Plc’ after their name).If you can’t get hold of a company or want to confirm that they’ve gone out of business (also called going bankrupt or going into administration or receivership), search for their name on: Explain what you’ve paid for and ask for the item you bought or a refund. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.If you’ve purchased through a sole traderĪ sole trader (someone who runs their own business) or partnership that stops trading is responsible for work or items that have been paid for.Ĭall the company, visit their office or shop, or write to them to find out what’s happening. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. Regarding comments: Comments posted at the bottom of Frequent Miler pages and posts are not provided or commissioned by the bank advertiser. Any opinions, analyses, reviews or recommendations expressed here are the author’s alone, not those of the credit card issuer, and have not been reviewed, approved or otherwise endorsed by the credit card issuer. Advertiser partners include American Express, Barclays, Capital One, CardRatings, One Mile at a Time, Bilt, and .Įditorial Note: The editorial content on this site is not provided by the credit card issuer. Frequent Miler has not reviewed all available credit card offers in the marketplace. This compensation does not impact how or where products appear on this site. Frequent Miler has financial relationships with many of the cards mentioned here, and is compensated through the credit card issuer Affiliate Program. Advertiser Disclosure: Advertiser Disclosure: FrequentMiler is an independent, advertising-supported web site.
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